WinWellness provides a comprehensive return and refund policy to its valued Preferred Customers and winwellness Business Owner (WBO) of all its products and services. In the event of there is any dissatisfaction or any manufacturing or packaging defect, preferred customers / WBO return the product as per the following terms:
If the product delivery is short supplied from your online order or if you receive different product/s that are not a part of your online order for which you have made full payment or if the product is delivered to you in a damaged condition, you may kindly inform WinWellness Support Team with reasonable evidence within 24 hours from the receipt of delivery. You may call any of the WinWellness Support Team mobile numbers as mentioned on the website to report such an incident and if the contact fails, drop in an email to support@winwellness.in about the exact nature of your complaint and our executives will get in touch with you and explain the procedure to exchange the products.
In the event of a short supply of products WinWellness support team takes up the reported matter with our logistic department in an unbiased manner and after a thorough investigation arrives at the final decision about the authenticity of the claim at its own discretion. If the short supply is from Win Wellness’s end those products will be dispatched free of cost within 7 working days. However, WinWellness does not take responsibility for loss of product/theft during transit.
If the products are in either a damaged condition or the wrong products are delivered, you must return the products to the WinWellness warehouse. In such cases, the cost of returning the product will be borne by WinWellness. Replaced products will be dispatched to you within 7 working days. Kindly note, that discrepancies that are not reported beyond 24 hours from the time of delivery will not be considered for exchange.
If you are a preferred customer or WBO and are not satisfied with the quality of the product for whatever reasons including manufacturing or packaging defect, then the products can be returned within 30 days from the date of the online invoice, subject to the products being in good condition, unopened, not damaged/soiled, useable, resalable and unaltered and must have a shelf life of at least three months. We regret that we will not be liable for a refund for any products returned that are received by us damaged or lost in transit. It is therefore advised that the returned packets should be properly and adequately packaged so that there is no damage to goods in transit. Also, the return shipping expenses will be borne by the Preferred customer/WBO.
WinWellness offers an opportunity to exchange the same products or other products of choice if the customer / WBO wishes. However, if declined, WinWellness shall refund the entire amount equal to DP (Distributor Price) of the products being returned less actual shipping charges and 10% service charges, within 21 working days. However, a preferred customer or an independent business owner can return the products beyond 30 days as per the procedure explained above along with the original online invoice subject to exceptional and genuine reasons that must be fully acceptable to WinWellness management which must be devoid of any trace of misuse, manipulation or non-willingness to make adequate efforts to use or retail them. In such circumstances, Win Wellness offers an opportunity to exchange the same products or other products of choice if the customer / WBO. However, if declined, WinWellness shall refund the amount equal to DP (distributor price) of the products being returned, less sales commission paid out on that purchase, actual shipping charges and 10% service charge within 21 working days. The company reserves the right to deny any return at its own discretion beyond 30 days with an unbiased investigation.
WinWellness also reserves the right to ask for proof of identification at the time of delivery. Failure to provide the same either to the company or any of its associates/representatives may lead to cancellation of the order, including legal proceedings. This includes customers who have made the transaction online. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be refunded.