Mechanism to raise your grievance - You can send us an email at support@winwellness.in or call us @ 8169491109
Documents and Information Required: To ensure the timely resolution of all your redressal, full details like WBO ID, documents (if required) and the concern in clear words must be provided at the time of raising the request.
Grievance Tracking – You will receive a complaint number on each complaint raised over email or call.
Acknowledgment – You will receive the acknowledgment of your grievance within 48 hours from the time of its receipt.
Solution – Your grievance will be redressed within a period of One month from the date of its receipt
Appeal – If you are not satisfied with the response or closure, you can appeal the matter, you may write to Grievance Redressal Officer and provide the following-
• Reason for escalation • Complaint Number
The grievance redressal officer will acknowledge the appeal within 48 working hours from the time of its receipt. Your appeal will be redressed within a period of One month from the date of its receipt.
You can track your complaint at any point of time through our website – www.winwellness.in or also you can call our customer care no: 8169491109
Email Address: support@winwellness.in